Operational Transparency is the approach your business uses to include windows so customers can view the work that goes into their experience. Recent studies have found that operational transparency increases customer value of the product and even makes individuals happy.
Various research has proven operational transparency. For instance, in a study involving college cafeteria staff. They discovered that students rated the quality of their meal 22 percent higher when they could see persons preparing it. Students were able to develop a closer relationship with both the servers and the preparation of the meals.
What’s more intriguing is that productivity increased by 19% when employees could see the kids they were helping. The process became more intimate for the servers as well because they could see the customers for whom they were preparing food. When they could connect with the people who benefited from their job, employees cared more.
Consider Subway and GrubHub.